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    FAQs

    You can use our built in fitment finder to search for all the parts we carry for your bike/UTV model. Or you can simply navigate in the listed categories to your model and choose the main or sub category you desire. Then click on the item and Buy Now or Add to Cart! Additional informational links are placed on each page to help answer any questions you might have. Should you need additional assistance please call or email us and one of our knowledgeable and friendly sales representatives will be happy to assist you.

    To place an order on shopbrp.com you must first register as a member. Once registered, you will have a user name and password which you will use for any future purchases. This information is collected to allow for prompt and reliable service. You will also need a major credit card (MasterCard, Visa, Amex or Discover) and a physical address, not a PO Box. UPS does not deliver to PO Boxes.

    BRP goes to great lengths to protect your personal and private information. Using the latest in SSL (Secure Socket Layer) technology with 128 bit encryption ensures that your transactions will be processed safely and securely.

    Once you have placed your order you will receive an email letting you know that your order has been processed. Should any delays in processing your order occur, you will be contacted via email.

    Orders are normally processed within 24 hours of being placed. Orders placed on Friday, Saturday, Sunday or holidays will be processed the following business day. Once processed, you will receive a second e-mail that will notify you when your items will be shipped.

    All orders will leave our facility in Colorado Springs, CO within 24-48 hours of being placed, unless we have a back order on that particular item. If your item is on back order, you will be notified via e-mail with an estimated delivery date. Depending on your location, time in transit will vary and can take from 1-7 business days. Generally West coast deliveries will take 3 business days and East coast will take 3-4 days. Optional shipping services can also effect time in transit. See our Shipping Policies for more information.

    Yes! We will be happy to ship anywhere in the world. Orders shipped outside the Continental USA will require additional shipping charges and time in transit. International customers will be contacted to confirm the order and shipping method. See our Shipping Policies for more information.

    Assuming your order has not been processed and shipped, we can usually make a change or correction to any pending order placed on line. Please feel free to Contact Us or call us at (800) 834-9363 Monday – Friday from 8:30 – 5:00 CMT.

    In short… NO! Sorry, but in order to prevent any repercussions from the authorities ie customs, it’s our policy not to modify the invoice price or send any items as a gift thereby bypassing the customs laws.

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